Privacy Policy

Privacy Policy

At Hard Rock Hotel & Casino Ottawa, we are committed to protecting your personal data and maintaining transparency about how it is collected and used.

Data Collection

When you visit our website or create an account with us, we may collect the following information:

• Contact details: name, email address, phone number
• Account-related data: username, password (hashed for security)
• Website interaction data: pages visited, search queries, clicks
• Demographic data: location, language preference

Data Usage

We use your collected data to provide and improve our services. Specifically:

• To manage your account and ensure secure access
• To personalize content and offers based on your interests
• To analyze website usage and tailor the user experience
• To communicate with you about promotions, news, and events
• To comply with applicable laws and regulations

Data Sharing

We may share your data with:

• OLG (Ontario Lottery and Gaming Corporation) for regulatory purposes
• Hard Rock International for marketing and operational activities
• Third-party service providers to enhance our services or improve security

Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for specific uses of your data (opt-out)
• Complain about any data processing activity (contact us)

Security Measures

We implement robust security measures to protect your data from unauthorized access, loss, or damage. These include encryption, secure servers, and strict employee training.

Cookies Policy

Our website may use cookies for various purposes, such as:

• Session management
• Personalization
• Analytics

Please be aware that some features may not function properly without these cookies.

Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be effective immediately upon publication on our website.

If you have questions or concerns about our privacy practices, please don't hesitate to contact us using the details below

Contact Information

Please note that we do not have a physical address for direct correspondence. We prefer electronic communication, as it allows us to keep your data secure and respond promptly.

By using our website or creating an account with us, you acknowledge that you understand and agree to the terms outlined in this Privacy Policy.