Responsible gambling

Responsible Gaming: A Safe Experience at Hard Rock Hotel & Casino Ottawa

Hard Rock Hotel & Casino Ottawa is committed to providing a safe and responsible gaming experience for all players. We understand that problem gambling can affect anyone, regardless of their background or situation.

Our Commitment to Responsible Gambling

To promote a culture of responsible gaming practices within our casino
To provide assistance and resources to players who may be experiencing difficulties with problem gambling

Self-Exclusion Program

We offer a self-exclusion program that allows players to voluntarily bar themselves from the property for defined periods.
This option is available through our website or in-person at the casino.

Player Support Tools

Hard Rock Hotel & Casino Ottawa offers several tools and resources to help players manage their gaming habits:

Deposit Limits: Configure daily, weekly, and monthly deposit limits
Session Reminders: Reality-check pop-ups show players how long they have been playing and how much they have spent
Loss Limits: Set maximum loss amounts for individual sessions or periods

Links to Support Organizations

We are committed to providing information and links to support organizations that assist individuals with gambling problems, including:

ConnexOntario: A helpline and counseling service for problem gamblers in Ontario
Other regional support providers

Our team is trained to recognize signs of problem gaming and provide assistance when needed. Players can also access resources on our website or through our customer service department.

Responsible Gaming Messaging

We strive to integrate responsible gaming messaging into all aspects of the casino experience, including:

On-site signage
Marketing materials
Customer service communications

Hard Rock Hotel & Casino Ottawa is dedicated to creating a safe and enjoyable gaming environment for everyone. If you or someone you know needs assistance with problem gambling, please don't hesitate to reach out.

We encourage players to take control of their gaming habits by:

Setting deposit limits
Using session reminders
Configuring loss limits

By working together, we can promote a culture of responsible gaming practices and ensure that everyone has access to safe and enjoyable entertainment options.